Healthcare

Regulation seeks to promote a variety of challenges for both healthcare providers, and health insurance organizations, forcing both to develop creative solutions that reduce costs but still adhere to the high demands of government compliance. With an aging population, both providers and payers must focus on promoting and marketing preventative efforts to help reduce the likelihood of serious illness.  At the same time, traditional requirements to provide members with timely benefit explanations, policy updates, monthly statements and annual enrollment documents continue. Finding a vendor that offers a broad range of services, capabilities and an understanding of the required compliance steps demand a partnership with the right communications provider.

Wolverines Solutions Group helps both healthcare payers and providers meet customer demands by providing intelligent content management that makes it easy to create communications that are highly personalized and delivered through the channel of their choice. Take your personalization efforts beyond an account number and name (when appropriate) by adding graphics or other content that is driven by customer profiles – aligning you with demographics of the groups you are targeting. Self-service tools allow users to update information such as a phone number, logos, product descriptions or regulatory content in a single location and have that change cascade across every plan document it is referenced in. This feature enables organizations to automate document generation, dramatically reducing the effort required to create and maintain group policy versioning while ensuring accuracy and eliminating errors and penalties.

Wolverine has partnered with some of the most highly respected organizations in the Healthcare space for over 40 years. Our team is highly versed in all aspects of payer and provider needs, which allows for seamless integrations of any size program. Most importantly, our clients can be confident their member data, including all protected health information (PHI), is received, processed and stored in a secure environment, which fully supports HIPAA compliance.

  • Explanation of Benefits (EOB)
  • Patient Billing Statements
  • Summary of Benefits and Coverage
  • Member Marketing Materials
  • Enrollment Kits
  • Claims Correspondence
  • Appeals & Grievance Correspondence
  • ID Cards
  • Newsletters

Healthcare

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